Information
Find answers to frequently asked questions about Handmade Jewlery NZ. If you have any other questions, please visit our Contact page.
Frequently asked questions
Here are some of the most common questions we receive at Handmade Jewlery NZ. We hope this helps you understand our policies and procedures better.
What are the top questions customers ask you most often?
One of the most frequent questions is regarding worldwide shipping. Please contact us via our Contact page to find out about shipping to your location.
Are there special instructions for caring for the jewelry?
Care instructions for your jewelry will be available on our Home page.
What Countries count as international shipping?
International shipping is available for all countries except New Zealand.
Can you resize rings?
No, we currently cannot resize rings due to not having the right equipment to do so. however sometime this year we hope to offer this service.
Can you describe how delivery and pickup work?
Delivery typically takes 1-2 weeks after purchase. Pick up can be arranged for local customers in Wellington, New Zealand.
What's your policy on returns and exchanges?
We offer a 30-day return or exchange policy from the date of delivery. Please see our full About Us page for further details.
What is the NZ post shipping options for what countries does it cover?
The NZ post options in the checkout are only available for New Zealand customer only.
Need more help?
If you didn't find the answer you were looking for, don't hesitate to reach out. Our team is here to assist you with any questions or concerns.